First of all, let me start by saying that at first glance, these guys were great. I went to get a custom enclosure for my Pioneer Premier TS-W2504SPL 10inch Subs. I had two and I wanted the box ported. The box looked ok, although parts of the carpeting let the glue show through, but I didnt create a big fuss about that when I picked the box up. When I got home to install the woofers, I find that they do not fit at all. The woofers stop about 1 inch before they sit all the way in. At this point Im pretty disgusted because I paid $270 for this "custom" box. I go to get a refund on this box, and all they do is tell me (over the phone) that If i bring it back theyll recut the holes, but do not offer any cash refund or even discount. Now I understand that the box is custom for my speakers preventing reusablity, but why would I allow someone who does shoddy work to redo this box. The last thing I want is to have to bring it back again and again and again. The guy who built the box's name was Kenny, and the managers name is Kay. Like I said, dont get me wrong, theyre nice guys, but they did shoddy work for me, and they dont stand behind it at all. STAY AWAY FROM THIS SHOP!