Randy is the bro. Ive said that before and I will always say it. It isnt even wu's company really... it WAS randy's dad's but wu bought part of it. I really do hope that randy buys it back because he really is the bro.
I made the mistake in calling Atomic to see if I could get product as a consumer since there were/are no shops anywhere close to me. Randy was rude, blew me off and didn't even make a minute to talk to me, said he would call me back and hung up without taking my number. Tried calling back and it was permabusy...
They still have a warrantied 5kW amplifier of mine that they have yet to send back. How long has it been fellas? 19 months! After giving them hell for 6 months, then them telling me to pay $800 dollars for this "warrantied" 5k, I gave up. They waited 6 months to tell me to pay for a **** new amplifier? I have given up there, I feel like they stole my **** amplifier from me. I asked to ship it back even, in non-operational condition in that I'll just repair it, but they lie and state it's been fixed already (with a brand new BOARD!) Nope, they didn't tell me they were going to charge me to repair/replace the darn thing. They are simply lying clearly, what company would do something that would charge a customer $800 before telling them that they are getting charged at all to begin with. I want my **** non-operational 5k back. I even gave them a second chance because a customer/friend really wanted to run their APX 12" drivers, sure, they're decent woofers, but after he smoked the pair on a 7kW burp at a show, they out of nowhere added $60 to each recone, even though that was the first thing I had checked on before ordering for the customer. Unfortunately I couldn't help my customer/friend out much, as Atomic told me to stop essentially stop annoying them. LOL.
All you can do is laugh at such a POS company. They **** donkey balls. It's funny, they had me so well taken care of when I used their equipment and competed heavily, shortly after they gave me the cold shoulder.
Like I said man, they are more concerned with overseas than US dealers. Fuck Atomic. Wu can suck a dick
StarrMountainSound Nuthugger Team Member #1
2007 Honda Pilot 2008 Nissan Maxima
2 RD D9s strapped @ 1 ohm Sundown SAZ-1500D V.3
2 Sundown Nightshade V.2s 2 10" Atomic APX
Sundown SAX-125.2 x 2 Sundown SAX-100.4
Sundown NeoPro 6.5"s, JL ZR Tweets Sundown NeoPros
RIP Taylor aka NewAgeKing, you are missed!
Brought up a specific case where we were working on putting together a finals vehicle and we needed 4 more AP-8's to go with the 4 we already had, George assured me that he could custom build some MA-8's that would work in the same enclosure at the same time as the AP-8's (never mind that just about everything except the basket is different about them). I told him to never mind and we will rebuild the entire system with something else.... but I ordered a pair of the "enhanced" MA-8's just to try them out. Just for shits we went and put one of the MA-8's in a system that had a pair of AP-8's in it already.... low and behold the system got quieter by a couple dB and was WAAAAAY more non-linear. I mentioned in the email that I told him that this is exactly what would happen and that I thought the vendors were supposed to be teaching the dealers not the other way around...
I also griped that it's hard to sell their line if their entire Apocalypse line is out of stock for 3 months at a time.
Basically I pointed out some issues I was having with their organization and asked what their plans were to remedy the situation going forward.
Next thing you know I get an email and a paypal refund saying they dropped Trafik Jamz as a dealer... I called to see what was up with that and they said well dude, we can process your order but you get zero warranty on it...
Long story short: George Wu can go f#ck himself.
My biggest concern about dealing with west coast companys is just about always warranty and freight, and i did express those concerns long before we ever became a dealer to randy, and we worked out the details for freight, warranty, etc. because flat out if they couldn't work with me on those issues I would not of even considered dealing with them at all.
Recones for an AP-8 cost $80 + shipping by the way, so even though it costs me $25/sub each way to ship from ND to CA ($50 total) it was still less expensive than buying a recone kit.
This should be in the "review" or "feedback" section.
I think there are many good and bad reviews of almost every company out there though.
OP- The owner of the shop may not have helped your situation. There may be more to the situation then you know, not that it makes what happened right at all.