Yesterday you told me my enclosure was deffinitly packaged and ready to be shipped but your "logistics guy" must have forgot to print a label for it. Do you think that either you or your "logistics guy" could possibly find 5 minutes in your busy day today to go to the computer and print a label and tape it on my box so it will go out today?? You need to learn how to be honest with your customers and take a little personal responsibilty. I have heard you blame the girls in the office, mold, a snowstorm, UPS wont pick up this many packages and now its the logistics guys fault. Personally I put the blame on the guy that told me my enclosure would be sent out within 10 days of receiving payment. I am a manager at a commercial tannery, we tan hides for taxidermist all over the world, we tell our clients we have a 6 month turn arround, we usually get the product out way before 6 months but when we start getting backed up to where we are getting close to a 6 month turn arround we stop accepting new work, until we get caught back up. Just somerthing to concider, instead of making promises you cant keep.