My patience is gone

[pro-rabbit]

i was unaware of this "10-14 business days" maybe you should start giving individual estimates for the time frame? when people are waiting on something an then you dont reply they start thinking there getting fucked an become hostile

We typically respond to just about every email or return every phone call we get, so they are aware of the situation at hand. OP was one of the clients I spoke with several times during this time. Communication was not exactly the issue, poor execution of a proper work ethic by members of my staff directly created this situation. Along with several issues that were outside of anyone's control.

We typically do not take all of the time estimated for building/shipping enclosures. We just suggest that time so if issues arise they can be addressed with out delaying the process. However, we have found several issues that needed to be resolved over the last few weeks and we have made a giant push to resolve those issues completely this time. With our new IT setup it would seem we are in very good hands this time around.

However, it is very sad that for us to see these issues we had to have a situation where several customers had a wide range of delays (most being around 1-2 weeks).

The reason we do not try to give "exact" time frames is because of the number of enclosures we do at any given time. It is far easier for our setup to allow for a "time frame" and we do our best to get it out much quicker then we suggest.

[blockburner]

I sent an email right back to you..hang on and I will send it again.

**edit**

Just resent it now.

Replied

[pro-rabbit]

Replied

I sent another reply. I will be back on the computer in the morning to reply and work everything out.

[TaylorFade]

In the time it took you to type out all of the BS in this thread, check tracking numbers, insult Pro-Rabbit, check and compose emails, whine, bitch, moan, cry and complain to all of your friends... I built my own box.

[PapaGeno21]

In the time it took you to type out all of the BS in this thread, check tracking numbers, insult Pro-Rabbit, check and compose emails, whine, bitch, moan, cry and complain to all of your friends... I built my own box.

I built two

[RLDriver]

A few things..
1: its absolutely retarded to take time off work in anticipation of getting something, when youve not even gotten tracking.
2: neither of the rides in your sig could be considered a "show car" in any respectable car show. Maybe at the thursday night show and shine at jamals chikn n gritz car show extravaganza.. But who gives a **** bout that crowd?
3: that box looks awful, and i certainly hope Dustin rushes a new one out to you.. As that's what you're owed.

[pro-rabbit]

I should have updated this last night. We resolved everything over the phone at 2am my time. While we could have built a new enclosure and over ighted out to him on Monday, that just didn't seem like a great way to resolve this. So after several emails and a few phone conversations we issued a full refund and I even offered more, but that he declined that though. I did suggest if he is still ordering his enclosure from an online source to go through Brian.

Thanks to everyone who has posted.