First and foremost this is simply a thread to openly discuss how this transaction was completed and what the end result was to avoid any he said/she said issues. This isn't a positive outcome for the buyer apparently, but unfortunately due to the circumstances surrounding the purchase there's not much that can be done:
Was contacted by rebelfromva to purchase a Deka G31 battery I had for sale. Retails over $200+, was selling for $65 + shipping (@68lbs). After a few PM's Jon decided to buy the battery. I provided a total cost with shipping, but rebelfromva insisted I use his shipping service - which apparently was via a friend or contact who had access to shipping via UPS freight, or something similar (this was not the typical UPS ground). I received a UPS shipping document at my home address to send the item and shipped it from my work location.
Anyway, item was generally overlooked to ensure no obvious issues (item is pictured in my thread), packed in a sturdy box with tons of bubblewrap. We exchanged #'s/gave him my work cell to ensure nothing went wrong. I kept in contact during every step of the shipping process to show good faith.
rebelfromva received the item, and around 10PM I received a text (on my work phone for that matter) saying the post was 'broke off' from the battery. i ask a few questions, eventually receive a picture message (this is around 11PM) and although I was in bed I attempted to assist him with his concern. after seeing the picture message, the post wasn't in fact broke off, the top of it had a 'chip' as if someone was using a wrench a bit too hard, dropped it, etc. there didn't seem to be any indication the battery was non-functional and had plenty of room for a terminal. this conversation goes back and forth for a bit, but i explain to him although I didn't take a magnifying glass to the item before shipping, i believed it to be non-damaged prior to shipping (as image indicates). later that night or the next day ( i can't remember which ) i receive another text saying the OTHER post was 'spinning in place' and he couldn't get the nut off the post. I immediately thought 'does he not realize he can use a wrench to hold the post while he unscrews the nut?' - keep in mind, this is me assuming the battery was damaged somehow.
After bringing all this up, he specifically said in a PM 'it's cool, he'll 'deal with it' just didn't know what to do (essentially saying deal is completed, he understood the issues and would resolve himself). I took a decent amount of time and found him multiple resources online on how to replace posts in a battery, other options if he didn't want to attempt a fix himself, he can file a claim with UPS as UPS may have damaged or dropped it in transit, that he could re-sell it if he didn't want to fix it, etc. Due to the extreme weight of the item and the fact that there was no insurance purchased on the item (due to him insisting on using his own method of shipping) along with the fact there is no way to 100% positively indicate where the 'damage' occurred (prior to or after shipping), I explained I cannot accept the item back due to those reasons. I also explained I did not see any damage upon my inspection, and the battery pictured in my thread was the one that i shipped to buyer (as i had 2 for sale).
After more PM's, rebelfromva would essentially not acknowledge most of what I said and would reply back as if we hadn't discussed anything as far as getting his problem resolved. After sending him an almost 1 or 2 page response to explain what his options were, he simply responded 'i tried calling places nobody will fix it now what?' - even knowing I JUST sent him a message letting him know other options (ups claim, resell it, etc.) I went above and beyond to help him because i understood that the item was apparently in non-perfect condition, with the possibility of it being damaged after being received. Item WAS tested with multimeter and functional before shipping. From his responses I believe he was simply ignoring my help and trying to elude to myself being the source of the damage rather than acknowledge my help, understand the situation, take responsibility and deal with it like he promised me in a previous message.
I DO want to stress that his payment was prompt, communication at first was good, but the second issues apparently arose, the quality of the interaction on his end went downhill. I do not believe this warrants a negative review for rebelfromva, but at the same time I personally wouldn't do business again because of the negative outcome (not necessarily his fault). I do feel though rebelfromva should have attempted to think more about his options, acknowledged my help and stood by his word that he would 'deal with it', especially after he refused my shipping option (which was with insurance). He has not asked to return the item, but I did explain that returning it was not an option due to the circumstances. I also was essentially forced to stop responding to his PM's because they were erratic, again not acknowledging my responses and was basically pointing fingers whether directly or indirectly. I advised him I was considering the deal over with, completed, primarily due to the fact there is no way to know where supposed damage occurred, he declined my shipping (which would've had insurance) and told me he would deal with it himself.