I bought a XXX15 motor from Jay. Due to UPS being about as reliable as a crack dealer that smokes his product, they damaged it during shipping. The whole motor assembly was missaligned. Jay insured the package, and now the battle with UPS was on. It took UPS a while to get things rolling. Jay made absolutely every effort to get a refund. He kept me up to date with everything pretty much on a day-to-day basis. I couldn't ask for a more involved seller. Finally, UPS stopped dicking around, and they refunded the amount I paid for the motor to Jay, and he promptly paypal'd it to me. All in all, Jay is a terrific, trustworthy guy to deal with, and I wouldn't hesitate to do business with him again.