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View Full Version : where are my subs jacob



mylows10
01-05-2013, 12:09 AM
hey jacob i ordered a set of sa8's d 2 for a customer thru total mayhem [don] my rep for sundown .ordered the subs on dec 23rd and so far no word or anything from you , brandon , or debbie since the 23rd.now my customer is getting a little upset .i need some info on these subs ,when will they be shipped out ?

Dtrom
01-05-2013, 12:35 AM
sundownz ;

mylows10
01-05-2013, 12:37 AM
sundownz ;

yep

TaylorFade
01-05-2013, 02:57 AM
They're out of town. That chick you mentioned is still in the office, but Jacob and Brandon are on the road.

I believe the thread about them being gone is like... right below this one. Lol.

mylows10
01-05-2013, 03:20 AM
They're out of town. That chick you mentioned is still in the office, but Jacob and Brandon are on the road.

I believe the thread about them being gone is like... right below this one. Lol.

yea i seen that to taylor ,she doesn't even answer the dang phone , my rep has been trying to get a hold of them all week and no replies ,need these subs for my customer,been almost 2 weeks ,i ordered 3 subs the d 4 sub has already got here to cali ,but the other 2 haven't even left the shop , wtf .

TaylorFade
01-05-2013, 03:24 AM
yea i seen that to taylor ,she doesn't even answer the dang phone , my rep has been trying to get a hold of them all week and no replies ,need these subs for my customer,been almost 2 weeks ,i ordered 3 subs the d 4 sub has already got here to cali ,but the other 2 haven't even left the shop , wtf .

Cancel and sell him some DC.

Spooney
01-05-2013, 03:24 AM
Gotta be some kind of glitch in the matrix man. I usually get email replies from them in 24 hours if not less even very recently. I have talked with all three of them within the last month.

West
01-05-2013, 03:25 AM
Cancel and sell him some DC.

How about some DD or ID?

Bettr n' Revrse
01-05-2013, 03:28 AM
I got my SD-2's today in a couple days of them being in

mylows10
01-05-2013, 03:30 AM
Cancel and sell him some DC.

last email we got was the 23rd of dec, from debbie saying the d 2 subs would be shipping in jan ,but no other email calls or anything since . been on my rep for 4 days now wanting info ,since we received a tracking for the other one last week .i know usually jacob or brandon gets back to my rep pretty quick to,but not this time . thats why i made this thread ,hopefully he'll get back to me . just need some info ,right now i dont have much and they were paid for dec 23rd as well in full.

mylows10
01-05-2013, 03:31 AM
How about some DD or ID?

customer wants sa subs , he already has 2 ,will be running 4 when done

West
01-05-2013, 03:33 AM
customer wants sa subs , he already has 2 ,will be running 4 when done

The holidays throw everything off.
You need more patient customers like me.

TaylorFade
01-05-2013, 03:35 AM
Holidays or no... If I paid 2 weeks ago and headn't heard anything since... I'd be pissed.

mylows10
01-05-2013, 03:38 AM
The holidays throw everything off.
You need more patient customers like me.

yea i know , but i agree with taylor ,not happy right now and neither is my customer .

West
01-05-2013, 03:38 AM
Holidays or no... If I paid 2 weeks ago and headn't heard anything since... I'd be pissed.

You have a point, but mylows10 has been in contact with him (the buyer) I am sure.

mylows10
01-05-2013, 03:41 AM
You have a point, but mylows10 has been in contact with him (the buyer) I am sure.
yes i have , he has my cell number as well ,i dont blame him for being mad ,but i did tell him at least 2 weeks before being shipped ,but no info is not cool

DARKHART
01-05-2013, 03:47 AM
last email we got was the 23rd of dec, from debbie saying the d 2 subs would be shipping in jan

Ok with this being said, today is only Jan 3rd, when you ordered they told you then that they wouldn't ship until Jan, again it's only Jan 3rd. Yeah it would have been nice to get a more definitive date in Jan but none the less you were told Jan. Now seeing as how you haven't been able to reach Debbie on the phone and you know that Jacob and Brandon both are out of town have you tried emailing either of them or p.m'ing either? Just doesn't seem right to put them on blast or call them out publicly unless you've tried reaching them by other private means. It just seems like you're blind-siding them in a public fashion.....just my 2 cents and I'm not always right....:confused::confused::confused:
P.S. and yes I do very well know what it's like to have an upset customer breathing down my neck wanting to know where their items are at and when are they gonna get here.....

mylows10
01-05-2013, 03:52 AM
Ok with this being said, today is only Jan 3rd, when you ordered they told you then that they wouldn't ship until Jan, again it's only Jan 3rd. Yeah it would have been nice to get a more definitive date in Jan but none the less you were told Jan. Now seeing as how you haven't been able to reach Debbie on the phone and you know that Jacob and Brandon both are out of town have you tried emailing either of them or p.m'ing either? Just doesn't seem right to put them on blast or call them out publicly unless you've tried reaching them by other private means. It just seems like you're blind-siding them in a public fashion.....just my 2 cents and I'm not always right....:confused::confused::confused:
P.S. and yes I do very well know what it's like to have an upset customer breathing down my neck wanting to know where their items are at and when are they gonna get here.....

actually yes to this my rep has been calling and leaving emails ,nothing

West
01-05-2013, 03:53 AM
Ok with this being said, today is only Jan 3rd, when you ordered they told you then that they wouldn't ship until Jan, again it's only Jan 3rd. Yeah it would have been nice to get a more definitive date in Jan but none the less you were told Jan. Now seeing as how you haven't been able to reach Debbie on the phone and you know that Jacob and Brandon both are out of town and you tried emailing either of them or p.m'ing either? Just doesn't seem right to put them on blast or call them out publicly unless you've tried reaching them by other private means. It just seems like you're blind-siding them in a public fashion.....just my 2 cents and I'm not always right....:confused::confused::confused:
P.S. and yes I do very well know what it's like to have an upset customer breathing down my neck wanting to know where their items are at and when are they gonna get here.....

Running a business is a pain in the as's. Sometimes bringing things to light publically gets action much faster than being polite. Who know's maybe someone else over there will see this thread and act. No one is calling anyone a skammer here.

Jim tried contacting them numberous times... this is just one other avenue to try and get a response.

TaylorFade
01-05-2013, 03:53 AM
You have a point, but mylows10 has been in contact with him (the buyer) I am sure.

I am sure. He's a good dude, but he can only do so much or apologize so many times. I'm sure the buyer understands that it's kind of out of his control, but that doesn't make him feel any better. His money is out of his pocket and he's yet to receive his product or even get an update on his order.

Me? I'm impatient so I'd be looking for a refund if I didn't hear anything in a couple weeks and I'd go huntin elsewhere.

There's 2 people in the chain here and it's making them both look bad. This could cost Mylows future sales from this customer and any of his buddies.

I am sure it'll get worked out, but it's still going to leave a bad impression.

DARKHART
01-05-2013, 03:54 AM
actually yes to this my rep has been calling and leaving emails ,nothing


That's all I was asking because like I said, I do know what it's like to have that customer all up in my arse.....

West
01-05-2013, 03:56 AM
That's all I was asking because like I said, I do know what it's like to have that customer all up in my arse.....

Customers b demanding lol...
"I WANT MY SH*T and I WANT IT NOW!!!!!!!!"

TaylorFade
01-05-2013, 04:00 AM
Customers b demanding lol...
"I WANT MY SH*T and I WANT IT NOW!!!!!!!!"

Call J.G. Wentworth.

Wait... do y'all get those dumb *** commercials or is that a Southern thing? Lol.

West
01-05-2013, 04:02 AM
Call J.G. Wentworth.

Wait... do y'all get those dumb *** commercials or is that a Southern thing? Lol.

I needz my money now 2.

DARKHART
01-05-2013, 04:13 AM
Customers b demanding lol...
"I WANT MY SH*T and I WANT IT NOW!!!!!!!!"

LOL is right! Hell I've had customers that want crap above and beyond what's called for. I had one that we installed a set of 22's on his 84' Caprice and an hour and half I get a call on my cell from the customer saying that one of the wheels came off on the highway. Long story short, we let him pick his own repair place, paid for all the damage that was caused by the wheel which was only about $1500.00 actual damage but we still paid out about $12,000.00 for crap that wasn't even related to the incident like a new carburator and power window on the other side of the car (seriously). Then two months later he comes back complaining that the new carb was bad and had be put on wrong and wanted us to take care of it!!!!! BIIIIIIITTTTT****HHHH PLEASE! you've already f*ucked me out of 12 racks, you better kick rocks before I really stop being professional.....
I later found out that on those early 80's model Caprice's there were 3 differnent lug sizes that came on the car and it was all dependent on the size of the engine that came stock with the car. All three were so close in size that you could bolt and torque down any of the other two lug sizes but if it wasn't the right one it would back off the stud....and I had to be the one to find this out the hard way.....

Timmy13091
01-05-2013, 04:14 AM
It's My MONEY AND I NEED IT NOW!!!

DARKHART
01-05-2013, 04:15 AM
Call J.G. Wentworth.

Wait... do y'all get those dumb *** commercials or is that a Southern thing? Lol.

Lol I hate those dang commercials...especially the one were the guy is singing opera....aaaaaarrrggghhhh!!!!!!

TaylorFade
01-05-2013, 04:53 AM
BIIIIIIITTTTT****HHHH PLEASE! you've already f*ucked me out of 12 racks, you better kick rocks before I really stop being professional.....


Bangin' in Little Rock, yo.

DARKHART
01-05-2013, 05:03 AM
[QUOTE=TaylorFade;8275361]Bangin' in Little Rock, yo.[/QUOTE

Hahaha omg! That crap had me sooooo embarrassed to tell people that I lived in Little Rock. The real OG's and bangers that I know, they don't advertise they just do......

infamous_e46
01-05-2013, 07:35 AM
add him on facebook the container was late

gckless
01-05-2013, 07:38 AM
The holidays throw everything off.
You need more patient customers like me.

I'd say I was fairly patient as well. :nerd:

sbarber82
01-05-2013, 12:43 PM
Ok with this being said, today is only Jan 3rd, when you ordered they told you then that they wouldn't ship until Jan, again it's only Jan 3rd. Yeah it would have been nice to get a more definitive date in Jan but none the less you were told Jan. Now seeing as how you haven't been able to reach Debbie on the phone and you know that Jacob and Brandon both are out of town have you tried emailing either of them or p.m'ing either? Just doesn't seem right to put them on blast or call them out publicly unless you've tried reaching them by other private means. It just seems like you're blind-siding them in a public fashion.....just my 2 cents and I'm not always right....:confused::confused::confused:
P.S. and yes I do very well know what it's like to have an upset customer breathing down my neck wanting to know where their items are at and when are they gonna get here.....
Actually today is the 5th not the 3rd first off. If I was told before I paid it would take two-three Weeks for shipping I would have bought from woofersetc.com where they are in stock and would have received them in a week or less. But to be told it always takes two-three Weeks because they build the subs to order just rubs me the wrong way since I know that's not true. Putting them on blast publicly doesn't seem right either. I just want my subs that were paid for two Weeks ago. It is what it is now so I just have to wait, but you were right about it costing mylows10 future sales from myself and my

...

sbarber82
01-05-2013, 12:57 PM
Ok with this being said, today is only Jan 3rd, when you ordered they told you then that they wouldn't ship until Jan, again it's only Jan 3rd. Yeah it would have been nice to get a more definitive date in Jan but none the less you were told Jan. Now seeing as how you haven't been able to reach Debbie on the phone and you know that Jacob and Brandon both are out of town have you tried emailing either of them or p.m'ing either? Just doesn't seem right to put them on blast or call them out publicly unless you've tried reaching them by other private means. It just seems like you're blind-siding them in a public fashion.....just my 2 cents and I'm not always right....:confused::confused::confused:
P.S. and yes I do very well know what it's like to have an upset customer breathing down my neck wanting to know where their items are at and when are they gonna get here.....
Actually today is the 5th not the 3rd first off. If I was told before I paid it would take two-three Weeks for shipping I would have bought from woofersetc.com where they are in stock and would have received them in a week or less. But to be told it always takes two-three Weeks because they build the subs to order just rubs me the wrong way since I know that's not true. Putting them on blast publicly doesn't seem right either. I just want my subs that were paid for two Weeks ago. It is what it is now so I just have to wait, but you were right about it costing mylows10 future sales from myself and my

...

raptor727
01-05-2013, 01:23 PM
I wont order anything from them cs is horrible imo, forgot half of shipment and couldnt even find out if they received payment for two weeks because of that customer service lol great products I just wish my experience with them had went better

ThatChevyGuy
01-05-2013, 01:26 PM
LOL is right! Hell I've had customers that want crap above and beyond what's called for. I had one that we installed a set of 22's on his 84' Caprice and an hour and half I get a call on my cell from the customer saying that one of the wheels came off on the highway. Long story short, we let him pick his own repair place, paid for all the damage that was caused by the wheel which was only about $1500.00 actual damage but we still paid out about $12,000.00 for crap that wasn't even related to the incident like a new carburator and power window on the other side of the car (seriously). Then two months later he comes back complaining that the new carb was bad and had be put on wrong and wanted us to take care of it!!!!! BIIIIIIITTTTT****HHHH PLEASE! you've already f*ucked me out of 12 racks, you better kick rocks before I really stop being professional.....
I later found out that on those early 80's model Caprice's there were 3 differnent lug sizes that came on the car and it was all dependent on the size of the engine that came stock with the car. All three were so close in size that you could bolt and torque down any of the other two lug sizes but if it wasn't the right one it would back off the stud....and I had to be the one to find this out the hard way.....

Thats ***** man, my 78 malibu was the same way when i put an 81 rear end in, it had metric studs and sae up front ??!

quackhead
01-05-2013, 01:52 PM
at least Jacob and them get another day of vacation, thanks to mylows10; lol...seriously, I would be beating down the doors too. Good luck with this deal.

mylows10
01-05-2013, 02:09 PM
Actually today is the 5th not the 3rd first off. If I was told before I paid it would take two-three Weeks for shipping I would have bought from woofersetc.com where they are in stock and would have received them in a week or less. But to be told it always takes two-three Weeks because they build the subs to order just rubs me the wrong way since I know that's not true. Putting them on blast publicly doesn't seem right either. I just want my subs that were paid for two Weeks ago. It is what it is now so I just have to wait, but you were right about it costing mylows10 future sales from myself and my

...
i agree with you also ,but this is what is was told by my rep.he was told by sundown that they were waiting for parts for the d 2 subs and in all accounts i always thought the sa subs were always pre built myself ,again i apologize for the long wait .but even the d4 subs has always taken at least 2 weeks for us to get them here in cali..only reason for the thread is because of the of communication from sundown when my rep has sent at least 4-5 emails and calls to get info on when shipping of the subs will happen.

sundownz
01-05-2013, 02:34 PM
Send me an e-mail to my sundownz address with the customer and rep details (real names and e-mails; no screen names please) and I'll check with the shop when it's open on Monday. We are currently in the Detroit airport and nobody is at the shop so I cannot check until then.

If you had an item scheduled to ship in January we've been open only 3 days in January; one of which was us preparing to go out of town; the other two shipping a ton of pre-orders.

Either way I can check on it.

PS : Our phone rings ALL day and Debbie is on it ALL day. Anyone who says they get NO answer is either making it up or calls after 5 PM or at lunch and doesn't leave a message. Make sure the correct number is being called as well; 704-528-9700 Ext : 3

Spooney
01-05-2013, 02:51 PM
We are currently in the Detroit airport

I'm going to swing down there and abduct you so I can hold you for ransom for x series subs!!!!

mylows10
01-05-2013, 03:17 PM
Send me an e-mail to my sundownz address with the customer and rep details (real names and e-mails; no screen names please) and I'll check with the shop when it's open on Monday. We are currently in the Detroit airport and nobody is at the shop so I cannot check until then.

If you had an item scheduled to ship in January we've been open only 3 days in January; one of which was us preparing to go out of town; the other two shipping a ton of pre-orders.

Either way I can check on it.

PS : Our phone rings ALL day and Debbie is on it ALL day. Anyone who says they get NO answer is either making it up or calls after 5 PM or at lunch and doesn't leave a message. Make sure the correct number is being called as well; 704-528-9700 Ext : 3

Ok I did leave a message on the website address ill send you a pm here as well. Thanks jacob

sundownz
01-05-2013, 03:26 PM
Please use my "[email protected]" e-mail specifically -- it'll go to my phone and I can mark it to check on Monday.

I CAN check our payment systems and Quickbooks remotely before then to check if it was paid as well and on what date once I have the exact names and dates.

I ran through Paypal and Quickbooks already and I didn't see anything for 2x SA-8 v.2 D2 recently ; those are sold out @ our warehouse but we can still build them as we have motors, baskets, and all the parts (usually reserved for custom units). With more information I can look further into it.

mylows10
01-05-2013, 04:04 PM
Please use my "[email protected]" e-mail specifically -- it'll go to my phone and I can mark it to check on Monday.

I CAN check our payment systems and Quickbooks remotely before then to check if it was paid as well and on what date once I have the exact names and dates.

I ran through Paypal and Quickbooks already and I didn't see anything for 2x SA-8 v.2 D2 recently ; those are sold out @ our warehouse but we can still build them as we have motors, baskets, and all the parts (usually reserved for custom units). With more information I can look further into it.
Just sent an email with 3 messages from don to Debbie about this order

05fronty
01-05-2013, 09:27 PM
Lol I hate those dang commercials...especially the one were the guy is singing opera....aaaaaarrrggghhhh!!!!!!

really annoying with the surround sound on

ThatChevyGuy
01-05-2013, 09:30 PM
really annoying with the surround sound on

the viking dude with tons of blush. wtf?

05fronty
01-05-2013, 09:31 PM
the viking dude with tons of blush. wtf?

yep lol on the bus or something

ThatChevyGuy
01-05-2013, 09:34 PM
yep lol on the bus or something

yeah real deep

if you get long term payments but you need cash noooooooowwwwww

sundownz
01-09-2013, 01:14 PM
The resolution :

We were never paid so no product was shipped. No conspiracy.

The rep missed a key on our Paypal account name so the payment never arrived nor were we notified at all; but he thought he sent it and did attempt to send it the date he said.

While in the airport on the way out to my trip we were able to work it out, get the payment re-sent to us, and had two woofers drop shipped from a distributor closer to the customer to save some time. I believe he has them already.

SourDeez
01-09-2013, 01:23 PM
The resolution :

We were never paid so no product was shipped. No conspiracy.

The rep missed a key on our Paypal account name so the payment never arrived nor were we notified at all; but he thought he sent it and did attempt to send it the date he said.

While in the airport on the way out to my trip we were able to work it out, get the payment re-sent to us, and had two woofers drop shipped from a distributor closer to the customer to save some time. I believe he has them already.

This is how you run a company fellas take notes

BoomBoxStereo
01-09-2013, 01:25 PM
This thread was a good read

myjaja
01-09-2013, 01:31 PM
The resolution :

We were never paid so no product was shipped. No conspiracy.

The rep missed a key on our Paypal account name so the payment never arrived nor were we notified at all; but he thought he sent it and did attempt to send it the date he said.

While in the airport on the way out to my trip we were able to work it out, get the payment re-sent to us, and had two woofers drop shipped from a distributor closer to the customer to save some time. I believe he has them already.


That actually made me laugh. But I'm glad it was worked out.

Bettr n' Revrse
01-09-2013, 01:36 PM
The resolution :

We were never paid so no product was shipped. No conspiracy.

The rep missed a key on our Paypal account name so the payment never arrived nor were we notified at all; but he thought he sent it and did attempt to send it the date he said.

While in the airport on the way out to my trip we were able to work it out, get the payment re-sent to us, and had two woofers drop shipped from a distributor closer to the customer to save some time. I believe he has them already.

Shot you an Email about my SD-2 man

T.I.K.
01-09-2013, 01:42 PM
Shot you an Email about my SD-2 man
dude, shut up about you tiny little scratch

mylows10
01-09-2013, 01:48 PM
Yes you did thanks very much Jacob my customer got them yesterday and is very happy. Hope to hear from you or Brandon next week to. Thanks again

sundownz
01-09-2013, 01:58 PM
Shot you an Email about my SD-2 man

Sent one back via my Phone ; check spam if you don't see it.

---------- Post added at 12:58 PM ---------- Previous post was at 12:58 PM ----------

As this is resolved I will close it down.