04-22-2009, 10:14 PM
Woofersetc came through today and did what they promised all along. They issued me a full refund of the amplifier and also gave me the option to receive a third amplifier if I wanted. I would like to put this whole issue to rest as I believe it has gone way too far. I spoke with management on the phone again and they explained every point that came up during the forum discussions. I want to say again that I do not think this company was trying to scam me, and I believe everything started from poor communication and a delay in receiving my amplifier. The company also assured me that any customer service issues have been investigated and corrected. I believe in letting people try to correct any problems a customer may have and this company did end up doing that. As heated arguments sometimes get, the end result may be forgotten and pushed aside. I'm a fair a person, and as I stated my opinions of what I felt was wrong with the situation, I'm not going to leave out what was done right. Every time I ordered from them I did get the items in a quick and professional manner with tracking numbers emailed to me. In the last few days management at Woofersetc has taken every step to try to resolve this and I am satisfied with the outcome. I also want to point out that even if some of my posts may seem to put Woofersetc in a bad light, I am convinced that they will take care of any issues you may have with them when purchasing from this company. In all honesty, I have never had a company personally call me and give the concern they did to take care of a customer after they were aware of the situation. I will not rule out ordering from them in the future as they did take care of the problem and to me that's what ultimately counts.