PDA

View Full Version : Audioque Company A++++



Goindef154
04-18-2008, 02:26 AM
I just purchased my AQ1200D and an extra decal sticker. I received the amp but didn't receive the sticker, obviously no big deal it's only a sticker and it was $3.00. But I sent an E-mail just saying that I didn't receive it and I was wondering if maybe I forgot to order it when I thought I had and here's the response I received:

I looked at your order and you did order a logo. The logos are shipped from a different location and it looks like we dropped the ball so I am going to ship you via US postage two logos and two window stickers at no additional charge.

It may be “just” a logo but you paid for it and should have gotten it. I apologize for the inconvenience.

dj

This is how a business should be ran, very professional and takes care of their customers, a lot of companies could learn a lesson or two from this single E-mail response. If you happen to read this DJ or anyone who works at Audioque, thanks and keep up the good work.

Toby

Weeznur32
04-18-2008, 02:28 AM
word up dude. companies like Fi and Audioque have such good customer service

Goindef154
04-18-2008, 02:32 AM
For sure man, I've never dealt with FI before, but that is one thing I have heard, is how great their customer service is.

Goindef154
04-18-2008, 03:19 PM
ttt just think people should read this :)

Goindef154
04-27-2008, 01:15 AM
ttt

btdickey99
04-27-2008, 01:16 AM
it makes me so happy to see great customer service

Goindef154
04-27-2008, 01:20 AM
Same here man. And I did receive the stickers a few days later.

mcbuggin
04-27-2008, 12:20 PM
I have dealt with both AQ and Fi both were wonderfull! As for AQ I had a dust cover get damaged before I even installed the sub and contacted DJ said I would pay for a new one as it was MY FAULT and he said that he would just send me one via usps. Well I got it but I think there was a clog danceing ralley on it before it got to me so called him back with the story and offered to pay for another one but he just sent another right out for free again. This is a copany I will deal with again for sure.
Mel Cornia

yunvme666
04-27-2008, 12:29 PM
thats cool, i wouldnt expect anything less.....

Goindef154
04-29-2008, 02:43 AM
I have dealt with both AQ and Fi both were wonderfull! As for AQ I had a dust cover get damaged before I even installed the sub and contacted DJ said I would pay for a new one as it was MY FAULT and he said that he would just send me one via usps. Well I got it but I think there was a clog danceing ralley on it before it got to me so called him back with the story and offered to pay for another one but he just sent another right out for free again. This is a copany I will deal with again for sure.
Mel Cornia
That's way cool.

Goindef154
05-27-2008, 07:19 AM
bump :)

DBDesignsElite
05-27-2008, 11:28 PM
A+++ For DJ from me and he knows it.

jnralp00
05-28-2008, 12:01 AM
A+++ For DJ from me and he knows it.

Agreed!!!! :veryhapp:

TurdFergueson2
07-30-2008, 07:44 PM
Gonna bump this up again. I like a company that will get back with you when you contact them. I emailed them about an order I placed and had a reply within a half an hour. DJ also answered my sub question too. On that alone, I will do business with AQ again.

Goindef154
07-27-2009, 03:32 PM
ttt