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View Full Version : *******Stay Away 702 Motoring**********



itsrd
03-21-2008, 02:58 AM
I moved to Vegas a little over 6 months ago, bought a new car in December and had my equipment taken out of my old car by Audio Express, they just through everything in my trunk like it was garbage, so I didn't go back there to get it installed in the new car. I saw 702 Motoring in Vegas magazine they had a decent looking ad so I went to check them out, Shop was clean and they had a lot of high end cars in the parking lot, I got a quote to install the equipment in the new car and wound up getting new interior speakers because I figured I had my Bostons for quite some time and it would be nice to have a change. When the guy showed me the price for the price i nearly ***** my pants, I figured it would be around 1500 but it was almost double. Reluctantly I agreed, when I finally brought the car in they had the car for a week. A day into it I got a call saying that they would not be able to mount my head unit in the factory location (which I told them they wouldn't be able to do when I got the original quote), and that they were going to mount it in the lower pocket. I knew that was the only way to mount it so I said fine. When I picked the car up it was a Friday night and they were about to close, I got in the car to test it out and it sounded horrible. There was the loudest engine whine that I ever heard from a car stereo and there was no low end at all. Very odd considering I competed with the same equipment before except for the head unit and separates/coaxials. The salesman was like the engine noise isn't bad once you turn up the volume, he also blamed it on my eq. I was just thinking to my self this guy is totally full of ***** and he does not know what he is talking about. I paid the ridiculous charge (bone headed move) stopped by a friends house to show him the new install. When I left I got back into my car and noticed there was nothing but static. At this point I am furious, the next day I take the car back and ask to speak to the manager who by the way is some 20 something kid with an attitude although he did make an effort to help. Turns out that the speaker was touching something in the door causing it to ground and feed back to go back to the amp. They fixed that problem and found out the reason why there was no low end was because the high pass filter was on in the head unit. Why wasnt any of this stuff checked before I got the car. They also hooked up my amp incorrectly I have a 2 channel amp for my seperates
and run the rear off of the deck just to get a little rear fill if I have people in the back seat. These idiots wired all four speakers to the two channel amp. When I told them that is not what I wanted the salesman got all defensive saying that my front speakers were going to be way to loud. They had to fabricate a kit for the head unit and a few weeks later I was watching a video I noticed that the two inserts on the side of the radio that they had fabricated were not even, the one on the left sat flush with the bottom pocket and the one on the right had about a 1/4 in. gap from the bottom pocket and also the paint was smeared or had glue on it, I also noticed glue on the bottom corners of my head unit (which was brand new). They still didn't fix the whine (I know its one of the grounds but I don't have time to check them all) , rewired the amp to run my coaxials, re did the inserts although they are still a little off but not really noticable unless you are looking for it. I know this has been long winded and I apologize but I just want to make sure that people don't get ripped off like I did with a bunch of people that don't know what they are talking about and do hack jobs.

SilverSquared
03-21-2008, 03:02 AM
Send that to the magazines to publish.

MadAudio
03-21-2008, 04:09 AM
Send that to the magazines to publish.
i got $20 bucks that says this guy has no idea why you said that lol.

Irongoats
03-23-2008, 09:42 PM
i got $20 bucks that says this guy has no idea why you said that lol.

Please do tell, why don't you enlighten us to why this is.

702motoring
06-05-2008, 02:42 AM
Well, lets just start by saying...the 23 yr old (ex employee) doesnt work there anymore...I am Allen Jenkins the President of 702 Motoring. I am offended that you were treated that way! Stop by and anything wrong with the installation or settings I will fix for free while you dont wait! I dont take lightly to criticism, however, sometimes it is inevitable when you hire ***** heads...my apologies! stop by and see the difference management and experience gives this industry. I have been installing for 20 + years and owned my own shop for 12 + 702 Motoring prides itself as being the best in Las Vegas, if not the world! We have moved down the street to 5351 S. Decatur Blvd. I invite you to come and meet me personally and see why we have been featured in 100s of magazines and multiple tv shows. Same goes for all readers of this post! Let us show you why we are the best *(especially since we got rid of our bad apple!)

thanks

allen jenkins
President
702 Motoring

Concep29
06-15-2008, 04:02 PM
I just might have to take my vehicle to Vegas if I can't find a decent installer in the bullhead /Laughlin/ L. Havasu area. Scared of getting my new ride hacked up by kids, anyone have a recommendation?

Need an audio surgeon..

itsrd
06-29-2008, 01:29 AM
I will definitely take you up on that offer, generally I don't like bashing companies and I hope that I will be able to recommend you to anyone that needs stereos, or rims. I'll probably try to bring it in after the holiday weekend. I don't know if you remember me but my name is Ardie and I brought in the blue TSX. Thanks again!

JarvisB
06-29-2008, 01:35 AM
this thread looks like it is been set up by a couple of new members who plans all this out to make 702 look "good" lol

Eugenics
06-29-2008, 01:54 AM
Assuming its all legit, kudos to 702.

itsrd
09-24-2008, 12:54 AM
After month's of putting it off, I finally took my car in and Allen made good on his promise and took care of my problem. No more alternator whine, I'm definitely a satisfied customer and will go back for my future needs!

Eugenics
09-24-2008, 01:13 AM
:)

Vegas Paul
03-27-2011, 05:48 AM
March 27th 2011 /// 702 MOTORING is under NEW OWNERSHIP -- My name is Paul and I would like to introduce myself to all of the Car Audio enthusists in Las Vegas as the new owner of 702 MOTORING, presently I am moving all 702 MOTORING operations to the East side of Las Vegas, the new location is located at 3993 S. Maryland Parkway, this is at the corner of Flamingo, in the Target shopping center. this location WILL OPEN TO THE PUBLIC ON APRIL 1ST. I would like to invite all past and future customers to our new location, my vision for the future of 702 MOTORING is a simple one, offer my customers the best quality product at great prices, 702 MOTORING is an AUTHORIZED DEALER for ALPINE ELECTRONICS, KENWOOD & KENWOOD EXELON, CERWIN VEGA, KICKER, PYTHON CAR ALARMS and a very extensive list of CUSTOM ACCESSORIES for cars and trucks, we offer basic to fully Customized installations for all types of vehicles including EXOTICS. I look foreword to meeting all of the 702 MOTORING customers, Sincerely, Paul / Owner 702 MOTORING

Louisiana_CRX
03-27-2011, 05:54 AM
I'll have to check it out my next trip to Vegas

thisistiny
03-27-2011, 06:28 AM
I'll be checking it out when it opens!

SoCalNoob
03-27-2011, 07:36 AM
ill stop by on my next vegas stop

stereo_luver
04-05-2011, 02:40 PM
I might make it by there since I'm in town working. Actaully in the Henderson area.

Chuck

Pryde
06-27-2011, 02:38 AM
I would say BEWARE, but that is simply too gentle a WARNING.

Before you drop a few grand or more into these jokers, do yourself a favor and learn from my experience. Save yourself the anguish. Read this tale of “extortion” and other truly, world-class freaky, bizarre happenings. Its long tale but worth every word. This is a service to you, the consumer. If you want the SHORT VERSION, read that. If you want the DETAILED VERSION, which are simply all the facts, read that.

SHORT VERSION:
These guys took six days to do an install that was supposed to take one day. They did a horrible job on the custom bezel (deck mount) they made. I made them make another one. They made the second one just as bad. I spent $3,200 on a terrible sounding system that buzzed, had on and off again engine noise and speakers cutting out. The mic for the Bluetooth was dangling from the dash. They broke my air conditioner and made me take it to Land Rover to have it fixed. I had new wind noise coming from under the hood over 70mph from their wiring job. They never tuned the system and had no idea how to. They set the amps and crossovers wrong so there was no mid-bass. They never suggested “dampening” the doors, which ended up being a crucial part of the $1000 I had to pay another shop out of state to repair the horrific “work” they did.

Once I finally paid someone to undo and repair all the damage 702 Motoring did, I asked Paul, the apparent new owner who claims to care about customer service, to basically refund me half of the $1000 I had to pay someone else to fix his mess-ups. He told me no. He suggested that “he does not throw money at problems.” That’s cute. I had to throw $1000 at a problem he created and was UNABLE to resolve. He suggested I should have let him fix the problems. I gave him two tries and 6 days to fix it. He had my car six full days. He fired one installer for his poor work on my car. The next guy was just as bad. So, why would I let him try again? They CANNOT do a high quality job. Paul accused me of “extortion” because after he declined to refund me any money, I told him I would post this review if he did not. Apparently that is extortion in his odd world. Anyway, I am a meticulous person and I have a good ear for audio. DO NOT GO TO 702 MOTORING if you want anything other than a crap system in a cheap Honda. That is all they can do. PERIOD. Read below if you want to know the finder points of the absolute crap quality of their work. Learn more about how something as simple as adding a new stereo to your car can turn into a complete nightmare.

Pryde
06-27-2011, 02:40 AM
DETAILED VERSION:
I never write reviews. These guys had this coming as my only recourse and I owe it to you, the next person considering this business. This began the last week of May, 2011.

I step into “702 Motoring” on East Flamingo. I told Eric (Salesperson) I had a solid ear for music and wanted a loud, clean system installed in my 2008 Land Rover LR3. Simple enough it seems. I told him I had a budget around $3,000 and I thought I should be able to get a great sounding system for that. He agreed! He proceeded to compile a list of all the top of the line Alpine gear for my car. He gave me a price sheet and sent me on my way to think about it. I got home, checked the prices online and saw he was charging me around 30% more than street price for all the gear. I called him and we worked that out. He was a pretty nice guy and helped get the prices down. So far, so good. “Let’s get the install scheduled and get started” I say. “How long will this take” I ask Eric to which he replies “I need a full day. Drop it off in the morning and pick it up the next morning.” Fair enough. This was the beginning of a long, painful hassle that would challenge even the most fair and reasonable of people.

I am a picky person with attention to detail. I was told that there was no aftermarket deck mount (bezel) for my car and that to get a new deck mounted, a bezel would have to be handmade. The installer (Neil… who was later fired over my install) said “I can do it no problem. I have been doing this work for 18 years!” I told Eric that this system needed to be cleanly installed and that it needed to sound precise. I had no interest in bass ripping the trunk off my car. I like bass, but I want good clean bass and a tight overall sound. “No problem” he replies.

It was going to be nothing but a problem. Let me proceed. I hope you stay with me here. It will save you lots of time and hassle.

Their staff agrees the job can be done and they can meet my needs. “Great!” I think. I pay a roughly 50% deposit of the $3,200 job. Around $1,000 of the work was labor and misc install parts. I bring my car in the next day to get started. DAY ONE it’s in the shop. DAY TWO I call to come get it. It’s not done with the reason that “the installer scratched the bezel when he installed it and it needs to be painted again. It will be done tomorrow”. Is it ready on DAY THREE? Nope. On DAY FOUR they say “It’s done! Come take a listen!” I drive down there. I get in the car and they immediately BLAST the system. “How does it sound?” I was in shock. When I dropped the car off, they went through it carefully looking for scratches and such so they would not be responsible for them. They show me the car and it’s covered in dust, cut wires on the carpet, and the bezel they made looks like a junior high silly putty project. The mic for the Bluetooth is just hanging loosely. The whole thing is such a disaster I do now know where to start. The worst part is it sounds terrible. WAY TOO MUCH bass, sharp highs, no mid-bass and it’s a mess. They mounted a bass volume control knob intro my center console in the most difficult place to reach possible, of course without asking me. They said it would be mounted next to the deck. Not so.
I am so overwhelmed by the TERRIBLE work and sound that I cannot even take it all in. I say “let me drive it home, play with it all and see what I think.”
What complicated all this further was that I was supposed to leave the two days before on a road trip to Colorado for a month vacation. Each extra day they make me wait pushes my trip back. I have been quite patient.

In short, it sounded bad, looked bad, buzzed like crazy and was a total mess. The air conditioner did not work any longer and I was super bummed. I called up Eric and told him my feelings. He agrees to try and fix it. I would hope a good audio place would use their own reference music to at least try to dial in the system before they give it to you. That did not happen. They basically throw the stuff in and see what bothers you. Terrible service in that way.

It turns out the owner Paul had fired Neil (installer) for doing such a bad job on my car. Paul confessed “the way he ran your Sirius Satellite wiring was awful. We don’t do that kind of work.” But they do that kind of work. They did it on my car. I did not even know about the bad wiring. I couldn’t see it. They take the car and my list of complaints (which also included road noise when driving over 70mph from a bad job running wires from the engine into the car) and agree to try and fix it.
DAY FIVE the car is with them and a new guy is working on it. DAY SIX I get the car back. The air conditioner is still not working. The new bezel looks terrible, scratched, dinged up, sanding marks and it does not even line up right. I know now that these guys are not capable of delivering what I need. I drive the car to Land Rover and get the A/C fixed. Three hours and $190 later I head back to 702 Motoring. Paul agrees to pay me back for the A/C repair. He almost makes it sound like he is doing me a favor by doing so. I wasted three hours getting it fixed and he is doing me a favor. I explain to him that the rear speakers have intermittent engine noise and the audio cuts in and out. The bezel still *****. The whole thing is still a mess but I have a road trip to leave for and they cannot fix their poor work anyway. If I gave them a month I do not think they could fix it. They are not able to do good work. Period.

Now what to do?

I came to Colorado and went to a few different shops telling the salespeople what happened. I finally was referred to a gentleman named Erik Leonhardt at Highline Audio outside of Boulder, CO. We spoke. He looked and listened to the install and understood what to do. He pulled out all the wiring 702 Motoring did. He built a beautiful new bezel. Dampened the doors with Dynamat. He moved the Bluetooth adapter and secured it well. He tuned and properly eq’d the system. He made sure there we no buzzes. He moved a poorly placed bass know and filled & painted the hole left behind. He adjusted the crossovers and amp settings. In short, he did it right. He did it with pride. How? He simply knew what he was doing. He’s a pro. My system went from bringing me to tears to sounding even beyond what I had hoped for. Same equipment in the car. The only difference was knowing how to install it correctly and how to get it to sound good. If you have the chance to have Erik do your install in Colorado, by all means. I swear by him. At the same time, do yourself a favor, skip 702 Motoring. The hassle to have someone else do it right is immense and quite expensive.

As for Paul, the manager/owner/whatever at 702 Motoring. He warned “I will reply to your online reviews!” Please. Reply. He said “I did not want to take your job in the first place!” I am not sure why that would be? I paid. We all agreed it would sound and look great. Where did I go wrong? As for this being extortion, you be the judge. I just want to help others by avoiding repeating my problem with them. I also think he should not have made any money on my job. I asked for a $500 refund. Half what it cost me to get his work corrected. I only asked for half because some of the $1000 I paid was for sound dampening and it would not be fair to ask him to cover that.
In short, I could care less what dribble Paul has to say in response to this. I stated my case and it’s up to you to make your own decision. My stereo sounds great now and after this is posted, my job is done.

Best wishes to you. To Paul, I hope you see the error in the way you handled this and treat it like a lesson. You had every chance to avoid this but your ego is larger than your honor.

Bettr n' Revrse
06-27-2011, 02:48 AM
Didnt read everything but what the hell are you guys getting that cost 3000 + bucks?!

infamous_e46
06-27-2011, 02:53 AM
Didnt read everything but what the hell are you guys getting that cost 3000 + bucks?!

702 motoring gives the impression of being a high end shop ( they can overcharge for everything ) by parking a 360 modena and a hummer out front with huge 702 motoring stickers on them

Bettr n' Revrse
06-27-2011, 02:56 AM
702 motoring gives the impression of being a high end shop ( they can overcharge for everything ) by parking a 360 modena and a hummer out front with huge 702 motoring stickers on them

Thats what it sounds like!

hispls
06-27-2011, 03:10 AM
Didnt read everything but what the hell are you guys getting that cost 3000 + bucks?!

Stuff adds up quick when you're paying for install and full retail on equipment/accessories.

Bettr n' Revrse
06-27-2011, 03:16 AM
Stuff adds up quick when you're paying for install and full retail on equipment/accessories.

Hehe silly full retailers!

ace_800
06-27-2011, 03:39 AM
LR3's are hard a **** to work on. I didn't do **** to my 08 cause EVERY f'n thing was built into the headunit. No kits are made for it. You literally have to fabricate a whole ~12"x16" dash if you want to put in a new headunit, that is if you have factory nav. If not they you can use the location where the screen would go but still need to fabricate a good amount. Then trying to wire up the Harmon ****** stuff or bypass it. I would have lost all my internal and external temps, vehicle info for offroading, bunch of shi

Edit....I can't say Kardon????

sleazebagger
06-27-2011, 02:13 PM
the hell with 702!

I want a free 18" just for having to read all this.

i2ain2thunder
06-27-2011, 05:04 PM
Thinking hard about having the local shop do my fabrication....:uhoh:

jco1385
06-27-2011, 05:22 PM
cliffs?!?!

i2ain2thunder
06-27-2011, 05:41 PM
just read it jeeezus lazy ppl lol I read it, it was quite good he can spell words correctly and such.

jco1385
06-27-2011, 05:45 PM
meh. thats a good 1/2hr of reading. i don't think so...

AutoDesigns
03-02-2012, 05:41 AM
Visit INDUSTRY AUTO DESIGNS no surprises specializing in details and doing things right

dont get burned

if you already got burned come by lets discuss the solution and get your equipment and vehicle working the way it should have from the start

theres no one to place blame on or push things under the rug and out the door

702motoring
10-16-2013, 05:46 AM
Wow,
I sold the business to move to California and pursue other dreams. What a slap in the face! Sad that someone could screw up a great reputation in less than 6 months!

In business either you treat people fair and take care of them, or things like this blow out of proportion! Don't go to 702 Motoring....

The old owner!

az_shawn
08-26-2014, 01:34 AM
I can assure ALL of you that 702 Motoring has NOT got any better since this post began.
~ READ THE 702 MOTORING "YELP" PAGE ~
And be sure to read the filtered reviews also and you tell me it is better???
Mr Paul Klein is as bad if not worse then any other manager or owner this business has had.
When you have a problem with a deck and the owner of the business calls you at your home in the middle of the night and threatens you with violence, that is a problem folks! True story! Have (2) police reports to back it up.
Bottom line save yourself the time and misery and most of all MONEY and go elsewhere.
Your welcome :-)