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View Full Version : So I bought a JVC KD-ADV38



97srad750
09-10-2007, 04:32 PM
and sold my Panasonic foldout. Not sure of the model, I think it was a 7001. On paper I like the combination of video, built in bluetooth, and the satellite radio capability. So I called JVC and got the XM direct and adapter number to order from Audiovox/Terk. Got those parts, and hooked them up and it says searching for signal. Told the local retail store the tuner and adapter were faulty, so they gave me a new one. Hooked it up, and still searching for signal came up. So I go to Audiovox/Terk's website and make sure I had the right part numbers, and I emailed JVC tech support. Come to find out this radio, and the KD-NX5000 navigation unit do not have an XM direct feature. JVC's reply was "no direct sat radio unit is able. You could use the AUX in for a portable Sat Radio (which would sound like crap". So JVC is advertising this radio as SAT radio ready which is a big point for me since I travel for work every week, and now I can't get XM direct satellite. I've sold my Panasonic unit already, and can only return the satellite tuner and adapter for store credits. I'm pretty angry, and really wish I wouldn't have given JVC a chance. I thought JVC wouldn't really on backwards compatibility. I've emailed them and asked them if they will pay for these satellite pieces that are of no worth to me. So I'm kind of stuck with this radio now.

97srad750
09-10-2007, 04:34 PM
Other than that it's a decent unit.

97srad750
09-11-2007, 10:02 AM
Here is the latest reply.

Nothing as of yet. Japan (the engineers) will now be very meticulous regarding this issue. They will check, recheck, and triple check the interfaces to find who is at fault, and then to fix the issue. We are now going to recheck ALL product for 07, and will re check all products for the upcoming 08 line

Doesn't this seem like something they should have checked and rechecked before releasing the 2007 product line?

Is anyone even reading this, and does anyone fell my pain?

97srad750
09-12-2007, 04:12 PM
Anyone else familiar with these radios?

97srad750
10-16-2007, 10:59 AM
This has been a nightmare dealing with JVC. Here is the final email I sent. I love how they tried to pass the buck and blame Audivox, when the only company saying it's sat compatible is JVC. Audiovox says the unit isn't compatible. I have over $ 800.00 tied up in the radio, the XM tuner and adaptor, and the XM subscription that is of no use to me. I drive for work everyday, and my truck doesn't have a radio. I'm and any other JVC consumer is suffering because JVC didn't do their homework. You guys might not care, but I thought I'd post this stuff anyways.


Sent 10/16 10:44 AM

I guess the plan is just to ignore me. It shouldn't take three tries to get some type of answer. The ignore the problem and will go away tactic is not going to work. I've gotten read receipts on every one of the emails I've sent. I believe I requested an answer by yesterday (10/15). Please forward the tracking number TODAY for my new radio, or my old radio tuner and adaptor, or my refund. I do plan on spreading these emails to my local retailers and Car Audio/Custom Car boards I frequent, so they can understand how JVC's customer service works. Needless to say I'm not a JVC fan any longer.

-----Original Message-----
From:
Sent: Monday, October 15, 2007 12:46 PM
To: Geller, Ira
Subject: FW: FW: KD-ADV38

Third Attempt

Please let me know. If I can't get some type of answer today, I'd prefer that you return the radio and XM tuner & adaptor. And I'll take up my problems with Consumer Affairs and the Better Business Bureau. This is getting pretty ridiculous.

I can tell you the local stores don't have anymore Tuners, and were told that Terk will not have any in the near future. Now if this is the case with you guys, and nobody can give me a timetable I'd rather you guys just give me the money and I'll move on to another brand. This seems to be going nowhere fast. Everytime I email you someone is on vacation, or your waiting on parts. We aren't anywhere further than where we were when I sent the radio back. I don't know if you like to ride around without a radio, but it's pretty boring. If you can't point me in the right direction, who do I need to talk to.

-----Original Message-----
From: Geller, Ira [mailto:IGeller@jvc.com]
Sent: Tuesday, October 09, 2007 11:03 AM
To:
Subject: RE: FW: KD-ADV38


Hey Trey, we are STILL waiting for XM/Audiovox to send the adapters. I have several call in to a few people to get them to us ASAP.

Ira Geller
Product Specialist - East Coast Region
National Accounts Event Coordinator
1700 Valley Rd. Wayne, NJ 07470

Main (800) -526-5308 ext.5480
Direct (201)-696-8608
Fax (973)-317-5011 Fax

Check it Out - New JVC Mobile Website!
www.mobile.jvc.com


-----Original Message-----
From:
Sent: Tuesday, October 09, 2007 12:57 PM
To: Geller, Ira
Subject: RE: FW: KD-ADV38

Is everyone back now. Can I get an update? Is their anyone that can tell how
much longer this is going to take?


-----Original Message-----
From: Geller, Ira [mailto:IGeller@jvc.com]
Sent: Thursday, October 04, 2007 1:55 PM
To:
Subject: RE: FW: KD-ADV38


Trying. Egineer on vaca, so other is working on issue. Also waiting for
audiovox to send us 2 xm tuners to do the research.
Everything is stopped til we get xm recievers from audiovox

-----Original Message-----

From:
Subj: RE: FW: KD-ADV38
Date: Thu Oct 4, 2007 2:31 pm
Size: 5K
To: "Geller, Ira" <IGeller@jvc.com>

Do what you can my friend.

-----Original Message-----
From: Geller, Ira [mailto:IGeller@jvc.com]
Sent: Thursday, October 04, 2007 10:51 AM
To:
Subject: Re: FW: KD-ADV38

Not sue what's going on. I wull look into. I am on a business trip until
tuesday

-----Original Message-----

From:
Subj: FW: KD-ADV38
Date: Thu Oct 4, 2007 11:16 am
Size: 5K
To: "IGeller@jvc.com" <IGeller@jvc.com>

You got anything. It's hard riding around with no tunes.

-----Original Message-----
From:
Sent: Wednesday, October 03, 2007 1:22 PM
To: Geller, Ira
Subject: RE: KD-ADV38


Good afternoon. Do you have an update? Is there anyway I can get a tracking
number?

-----Original Message-----

From: Geller, Ira [mailto:IGeller@jvc.com]
Sent: Thursday, September 27, 2007 8:11 AM
To:
Subject: RE: KD-ADV38

No problem. Sorry it took so long for this issue to be dealt with. But at
least it is getting resolved.

Ira Geller
Product Specialist - East Coast Region
National Accounts Event Coordinator
1700 Valley Rd. Wayne, NJ 07470

Main (800) -526-5308 ext.5480
Direct (201)-696-8608
Fax (973)-317-5011 Fax

Check it Out - New JVC Mobile Website!

www.mobile.jvc.com



From:
Sent: Thursday, September 27, 2007 9:58 AM
To: Geller, Ira
Subject: RE: KD-ADV38

Good morning. The tracking number is 1Z2932E70142604656. It was sent out
yesterday. My address is below. Once again I appreciate your help.

----Original Message-----
From: Geller, Ira [mailto:IGeller@jvc.com]
Sent: Tuesday, September 25, 2007 4:03 PM
To: Geller, Ira;
Subject: RE: KD-ADV38

I also need your address.

We will need it to send you the products.

We are getting a NEW ADV38 & new XM Tuner to test new and if they work, we
will send them to you. They might cross in the mail. Send us the radio ASAP.

Thanks.

Ira Geller
Product Specialist - East Coast Region
National Accounts Event Coordinator
1700 Valley Rd. Wayne, NJ 07470

Main (800) -526-5308 ext.5480
Direct (201)-696-8608
Fax (973)-317-5011 Fax

Check it Out - New JVC Mobile Website!

www.mobile.jvc.com

From: Geller, Ira
Sent: Tuesday, September 25, 2007 5:01 PM
To: ''
Subject: RE: KD-ADV38

We need you to send us the radio and XM tuners.

Below is a UPS shipping account number.

Please send your two units to us.

We will either fix the unit or get you a new unit(s) that do work.

UPS Acct # E58W47

Ship to:

ATTN Chad Vogelsong

JVC Mobile
5665 Corporate Avenue
Cypress, CA.
90630

Please send me a tracking # once shipped.

Thanks

Ira Geller
Product Specialist - East Coast Region
National Accounts Event Coordinator
1700 Valley Rd. Wayne, NJ 07470

Main (800) -526-5308 ext.5480
Direct (201)-696-8608
Fax (973)-317-5011 Fax

Check it Out - New JVC Mobile Website!
www.mobile.jvc.com

From:
Sent: Tuesday, September 25, 2007 4:52 PM
To: Geller, Ira
Subject: RE: KD-ADV38

That might be your problem, but again Audiovox/TERK are not advertising
compatibility. JVC is. The product is not compatible, your engineers have
confirmed and you have conveyed that to me. That is in fact a JVC problem
since it's the 9th month of 2007 and the only people advertising it is JVC.
Now what is JVC going to do to fix this since the product is not as
advertised. If it's SAT radio radio per JVC then send me one that works.
Because the 4 I've tried do not, and I can't return the one I have.

-----Original Message-----
From: Geller, Ira [mailto:IGeller@jvc.com]
Sent: Tuesday, September 25, 2007 2:48 PM
To:
Subject: RE: KD-ADV38

Here is one of the problems. XM never updated their list. This list is of
all 06 products and no information regarding 07. That is neither here nor
there. Again, our units are compatible with XM and SIRIUS and the problem we
have experienced is on the end of Audiovox.

Ira Geller
Product Specialist - East Coast Region
National Accounts Event Coordinator
1700 Valley Rd. Wayne, NJ 07470

Main (800) -526-5308 ext.5480
Direct (201)-696-8608
Fax (973)-317-5011 Fax

Check it Out - New JVC Mobile Website!

www.mobile.jvc.com

From:
Sent: Tuesday, September 25, 2007 4:28 PM
To: Geller, Ira
Subject: RE: KD-ADV3

Colt9699
10-16-2007, 11:15 AM
I have a JVC kdar800 and havent hadone complaint about it.

Hope you get some satisfaction from them.

RandyShaw
10-16-2007, 04:23 PM
That ***** big time. My Dual exploded yesterady in the dash of my car. Sounded like a fire cracker. No idea how to fix, and got a JVC HU......o well