Good guy here. Talked to him on the phone first, took me a minute to get the crossover over to him and he stayed in contact the whole time. Fair pricing, good products. I have the active crossover setup in my car now. Working fine, no issues. If i ever have a broken amp or something I will contact him first before someone else. Also sometimes you got to understand hes not a company and this isnt his 9-5 job so if he doesnt respond with an hour you have to respect it. Thats just my opinion... Just like i say for where i work (food business) dont rush some things. I dont want a guy doing a rush job on my electronics or my food. Id rather wait and have it done correctly.