If so. Please post the brand and model of the amp and how long have they had it.
The reason I ask is: I sent in an Autotek mm4000.1 close to 5 months ago. It was under warranty so i had no choice but to send it to CIA. after numerous e-mails and false deadlines i finally talked to a Rep from Maxxasonics and was told that they were still waiting for the parts to be made and shipped from an overseas supplier and that she understands that 4-5 months is a long time to wait for an amp but then tells me there are people that have been waiting over a year for there amp to be repaired.
Needless to say, I am NOT going to wait a year for my amp to be repaired.
so i posted a thread freeadvice.com. a legal advice forums. I was advised to send an email to Maxxasonics stating:
Clearly a reasonable time frame for repairs has elapsed. While I feel for customers who have been waiting for a year, I am not willing to be one. You can see that it is mutually problematic to offer warranty coverage on products you no longer support.
I propose two options as solutions
1) You can return me the purchase price of the amplifier
2) You can provide me with a substitute amplifier of equal or comparable audio performance.
I sent them the email 2 days ago and have had no response. I will wait till this monday and then ill do the second thing i was advised to do on freeadvice.com wich is:
File a complaint with your local Office of Attorney General consumer affairs section .
Print everything out you posted here , and in your complaint state you want a full refund .
When you call to have them send you a formal complaint form , ask if they have any other complaints on the repair facility and/or manufacture.