I hate going this route but all I want is this solved.
Story- I bought a Python 881xp alarm system from dropped that was supposed to be BNIB with everything. I received it and just got home to my parents house and opened it and there is a bunch of things wrong with it. He shipped the original box only, not inside better packaging. The Transponder remote came with a dead battery in it, no battery cover and the screen all dinged up. The antenna for the system that allows the 2 way feature to work missing entirely as well as the installation manual. I contacted dropped as soon as this happened and stated I would ship back and asked for a refund. He said he could ship me the parts and then went on to state these do not come with installation manuals. I then PMed him 3 times since trying to resolve this and he has not responded and he has been on here.
The bottom line is I had plans for this alarm this weekend and I cannot do them now, I ended up having to buy an alarm locally. I want my money back. Please take care of this Dropped