Seller's name: Jorge Mandujano
Seller's email: firstname.lastname@example.org
Seller's transaction ID: 5WW75128F7829913G
Transaction date: Mar 18, 2009
Transaction amount: -$60.00 USD
Your transaction ID: 497838020R236425W
Case number: PP-657-500-029
In response to your claim, the seller has provided proof of shipment indicating that the item was shipped to you. Because the seller was able to provide proof of shipment, we cannot reverse this transaction or issue a refund. We encourage you to continue to work directly with the seller to amicably resolve this matter.
PayPal does not tolerate fraud or illegal activities. Your complaint has been noted in the record of the PayPal user you reported. If we find this user has violated our policies, we will investigate and take appropriate action. If this occurs, you may be contacted in the future about the status of this complaint.
To make sure future transactions proceed smoothly, we suggest you visit the PayPal site and click the Security Center link located at the bottom of any page. There you will find tips on how to avoid fraudulent sellers in the "Fraud Prevention Tips for Buyers" section.
Protection Services Department