Re: 01 s 10 screwed me!

Originally Posted by
forbidden
I'm not going to read the whole thread. Here is my take from a business perspective.
1) Is the seller a qualified service technician?
2) Did the seller send an item out that had been improperly repaired?
3) A noise problem is not a 10/10 for functionality, the buyer should have backed out at this point.
4) The buyer bought the problems with the product, you get what you pay for when you buy used.
5) Did the seller provide a warranty on his used and repaired item? No, buyer should have backed out.
6) The seller is going to lose all credibility in future sales over this thread, what amount of lost business is it going to come out of this vs. refunding the seller, therefor making the customer happy.
My take is simple, the amp had a problem when shipped, it had a unsatisfactory repair when shipped. Could the buyer have damaged it when it was installed, if the unsatisfactory repair was to blame, yes. Would it have happened if the amp had been repaired professionally with a guarantee of repair on it, chances are no.
The seller, if he wants to gain the credibility back that he is losing at a rather rapid pace, should refund the buyer in full. The buyer should pay for the return shipping. Both parties are happy, the seller can save face and continue forward with good references. A good reference can be found in a situation like this, it is more important to do the right thing when something goes wrong than it is when things are always going right. My bet is that the buyer would tell people that the seller really pulled through for him and he would recommend him to others. Seller, the ball is in your court. If you think that the $ you have from the sale of this one amp is worth more than your reputation and ability to do future business, so be it.
That sounds good and all but I wouldn't give a full refund on a amp that worked with me (other then the whine of course) but when it got to the customer didn't work and he attempted a self repair and then have it die completely. Whose to say the repair attempted by the buyer isn't what finished off the amp? The only way I would do a refund is if the buyer agreed to take off 100-150 for a repair since there really is no way to know his attempt at a repair didn't cause more problem's. Which I believe that was offered in the thread earlier. I would much rather pay for half the repair and shipping one way which has also been offered. He should have never tried to repair it himself and should have just told the seller he wanted a full refund.
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