Well this is one hell-of-a shit storm. I for one am tending to lean towards ice's side of the conflict. It doesn't seem right that the buyer will not even make the effort to provide picture proof of the damage and how the box looked. Not to mention not willing to file a UPS claim. I also feel that Jntar was way out of line "mediating" this dispute, how can someone biased to one party be trusted to fairly mediate a conflict?